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Providing better, faster service is what will keep your customers coming back! Restaurants, hotels, and other hospitality businesses are unique when it comes to customer service. Outstanding service is absolutely critical to business success, and issues such as high employee turnover and increasing competition present special challenges. Customers and guests want to know that you understand their needs and that you can make things happen for them even in this busy environment. Training Available for Your Business Service Heroes in Hospitality - A Guest Service Workshop No matter what business you're in, outstanding customer service brings your customers back again and again. Customers and guests want to know that you understand their needs and that you can make things happen for them. By attending this Guest Service Workshop, you will learn specific behaviors that your customers will perceive as going the "extra mile." Service Heroes In Hospitality - A Train-the-Trainer Certificate Program Do you have your own in-house customer service training program? If not, you must participate in this interactive, two-day workshop. This dynamic course will teach your company trainers new ways of providing outstanding service in a team setting. University of Georgia faculty designed this intensive program specifically for the hospitality industry. Upon completion of the Train-the-Trainer Certificate Program your company trainers will take away the skills to introduce and deliver an in-house customer service excellence training program in your place of business. *Program details are subject to change without notice. General Information The University of Georgia Center for Continuing Education Conference Center & Hotel is committed to providing lifelong learning opportunities that develop intellectual and human potential. Training and professional development programs can be tailored to meet your business needs; on-site and customized programs are available. Contact the department of Certificate Programs, University of Georgia Center for Continuing Education, at 706-542-6692 for more information. Department of Certificate Programs University of Georgia Center for Continuing Education Conference Center & Hotel 1197 S. Lumpkin Street Athens, GA 30602-3603 USA +1-706-542-6692 For course inquiries: bob.wells@georgiacenter.uga.edu All contents copyright © 2007. University of Georgia Center for Continuing Education Conference Center and Hotel. All rights reserved. URL: georgiacenter.uga.edu/is/hero/index.phtml |
